Frequently Asked Questions

SLR Lounge FAQs


We moved the workshops to a separate domain to provide a better user experience.  Please see the full announcement here on

If you purchased your workshop in the last six months and the pricing on your workshop is lower than the amount you paid, please email your original receipt to [email protected] and we will grant you a store credit for the difference.

For Workshop Purchases: If you are not satisfied with your workshop purchase, please email us your receipt and we will grant you a store credit for the amount that you paid. This excludes premium memberships.

For Premium Annual Subscriptions: You may cancel your premium membership at any time. Your Premium Membership will remain active until the end of your current billing period.

We can offer a refund if you cancel your subscription within 30 days of purchase or renewal.

For Premium Lifetime Memberships: We are unable to offer refunds for Lifetime Memberships. Please email our team at [email protected] if you would like help creating an educational pathway to get the most out of your membership. You can also find a number of pathways here to help get you started.

So long as you have downloaded the resources, you will continue to have access to them. However, please keep in mind that once your membership has ended, you will no longer have access to the resources through the “My Library” tab.

To access your resources as a Premium Member, login to your account, go to "My Library," and open the course you're interested in. You will find the resources (such as slides, exercise files, templates, guides, etc.) located near the top of the page. All of the available resources will already be populated in this section and ready for you to download!

If you do not see your resources here or have any questions, feel free to contact us at [email protected]. Please note that access to download your resources is available only with an active Premium subscription.

Digital downloads are not included in Premium memberships – only online streaming.

The annual plan is billed each year, in full ($348). For more info, click here: Premium Annual Subscription

The Premium membership gives you access to stream all of the current SLR Lounge workshops (and future ones as they are released), not including the workshops we made specifically for CreativeLive.

While we don’t have a Facebook Group specifically designated for Premium members, we DO have a number of groups that have been designed to help members continue to grow in their photography journey. You can find more information on these exciting groups here.

The exercise files (PDFs, slides, templates, etc.) can be found in the "Downloads" section at the top of each Workshop page. For those who've purchased a workshop, you will also be able to download video files in the same "Downloads" section.

Yes! If you purchased a product from the SLR Lounge Store, you will have access to stream the workshop in the "My Library" section of the site.

We announce all new workshops in home page at You can also keep up to date by signing up for our weekly newsletter.

Most likely, the issue is that the file download was interrupted. Keep in mind that these are very large files and may take a while to download depending on your internet connection. We suggest trying again and potentially allowing the download to run overnight.

Although SLR Lounge does not own an app, you can stream and watch videos via the Kajabi mobile app available for iOS or Android here. To read more about how the app works click here

If you purchased a workshop outside of Premium, you should have received instructions on how to download your videos.  If you do not see this email, please request another link here.

Have More Questions?

Please fill out our contact form if you have other questions.  We'll be sure to get back to you as soon as possible. 


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